FAQ

Each artwork is drawn by Sasha Liley. She works primarily on a digital drawing tablet. Once finalised, each piece is prepared in high resolution for every available print size, ensuring crisp, detailed results from the smallest to the largest format.

No. Every print is sold unframed.

No added white border. The artwork is printed to the edge of the selected format.

Prints are made to order on high-quality 170 gsm silk-finish art paper, with a subtle sheen and a smooth surface that helps preserve the detail and colour of each artwork.

30 × 40 cm / 12 × 16 in, 45 × 60 cm / 18 × 24 in, 60 × 80 cm / 24 × 32 in, and 75 × 100 cm / 30 × 40 in.

The current production and delivery estimate is shown at checkout after you enter your address. It may vary by destination and available print location. See shipping and delivery for details.

Each custom portrait is created by Sasha Liley from your photographs, in her distinctive artistic style. She preserves the expression and details that make your pet unmistakably themselves. Choose a creative direction, upload up to three photographs and add any details you’d like Sasha to keep in mind. A proof is sent within 5–7 working days of payment, with one revision included. Once approved, the portrait is printed and delivered.

Clear, well-lit photographs of your pet work best. Please include at least one image where their face and eyes are clearly visible, along with any details that help capture their character — a favourite expression, distinctive marking, collar or pose. You can upload up to three photographs, and Sasha will use the strongest references to create your portrait.

Contact us immediately. Print production may begin quickly, so changes cannot be guaranteed. Custom portraits are personalised goods; once creation has begun they cannot be cancelled for a change of mind.

Non-personalised prints may be returned under the conditions in our returns and refunds policy. Custom portraits cannot be returned for a change of mind because they are created specifically for you. Your rights regarding damaged, defective or incorrect goods always remain.

Use the contact page and include your order number plus clear photographs of both the print and its packaging. We will investigate and arrange a replacement or another appropriate solution.

Screens and print processes differ, so slight colour variation is possible. Significant printing defects remain covered by our quality process and your statutory rights.

A tracking link is sent by email when it is available for the selected delivery service.