Shipping policy

Production and delivery

Each print is made to order on high-quality 170 gsm silk-finish art paper, with a subtle sheen and a smooth surface that help preserve the detail and colour of the artwork. Prints are sold unframed.

Applicable shipping costs are shown at checkout after you enter your delivery address. Once sent to production, prints are generally delivered within 3–5 working days. This timeframe is indicative and may vary depending on the destination, production location, order size, carrier capacity and periods of high demand.

You will receive a shipping confirmation and a tracking link when tracking is available. Some economy delivery services may show fewer updates while the parcel is in transit.

Custom portraits

Payment confirms your order and marks the beginning of the creation process. A preview for approval is generally sent within 5–7 working days after payment. One focused revision is included. The portrait is sent to production only after your approval.

Once approved, the portrait is generally delivered within 3–5 working days. If your order also contains prints, the entire order is sent to production after the portrait has been approved.

Addresses and order changes

Please check your delivery address carefully before payment and contact us immediately if any information is incorrect. As production may begin quickly, address changes and cancellations cannot be guaranteed once the order has been placed.

Delays, tracking and lost parcels

If your parcel is several working days beyond the indicative timeframe and tracking is no longer updating, please contact us with your order number. If tracking shows the parcel as delivered, first check with members of your household, neighbours, the carrier and any local collection point.

This information does not limit any rights available to you under applicable law.

Customs and import charges

Orders may be produced or shipped from different countries. Import duties, taxes or customs charges may apply depending on the destination. All amounts collected by the store are shown at checkout. Any additional charges applied at the destination remain the responsibility of the customer.

Questions

For any question related to delivery, use the contact page and include your order number.